PINEMUX · CUSTOMER INFORMATION
Warranty, Returns & Refunds
Start with your PineMux order number. We will help you identify the appropriate return, replacement or warranty route.
Effective: 26 October 2026
01 Start a return request
Request a voluntary return within 15 calendar days after delivery. Send PineMux your order number, selected version and reason, with photos when relevant. Obtain the correct return address before posting a parcel. This coordination does not restrict statutory cancellation notices.
02 Condition of returned items
Voluntary change-of-mind returns should be complete, unused and originally packaged; third-party branded items should be unopened. These voluntary conditions do not remove statutory inspection rights or remedies for faulty goods. Protect the parcel and keep proof of posting.
03 Who pays return shipping
PineMux covers agreed necessary return shipping for confirmed defects or incorrect supply. Buyers pay for voluntary change-of-mind returns. Mandatory rules take priority, including applicable reimbursement of standard outbound delivery.
04 Warranty support
We coordinate Waveshare’s advertised one-year manufacturer warranty from delivery for normal-use defects in Waveshare-branded items bought here. Other brands have their own coverage. Misuse or unauthorised modifications may be excluded from voluntary coverage. Paid repairs require agreement. Manufacturer coverage does not replace your legal rights against PineMux.
05 Inspection and refunds
We tell you the outcome after the returned item is assessed. An approved refund is sent through the original payment method unless another lawful arrangement is expressly agreed. Payment-provider processing time may affect when the funds appear.
Refunds will be handled within the deadlines required by applicable law. No automatic payment-processing deduction or blanket restocking percentage applies under this page. Any lawful deduction for a specific issue must be explained. We do not refund the same product amount twice.
06 Cancellation before dispatch
Contact us promptly with the order number if you want to cancel an order that has not shipped. We will check whether dispatch can be stopped and confirm the result. If it has already shipped, the appropriate return process applies. Your statutory cancellation rights are preserved.
07 Your statutory rights
The 15-day voluntary return window and manufacturer warranty do not shorten mandatory consumer protections. Where EU consumer rules apply, an eligible distance purchase normally includes a 14-day withdrawal right and a minimum two-year legal guarantee for faulty goods. Other destinations may provide different or longer rights.
A statutory withdrawal can be notified by a clear statement identifying the order and your decision to cancel. No particular wording or approval is required for a valid statutory notice. We will provide practical return instructions.
08 Contact and Creator Program
Email zqbk5851@gmail.com and quote your order number. An exchange depends on the availability of the requested version; alternatives will be discussed with you.
Creator Program rewards are governed by the published programme rules. They do not remove return rights, and prior rewards or refunds are considered to avoid duplicate reimbursement.