Before you order
1. How can I check whether a product is in stock?
If the product page does not display any of the following labels, the product is in stock:
- Out of Stock
- Discontinued
- The maximum quantity allowed for purchase is X
- Bulk Order Only
2. Does the product price include taxes and shipping costs?
Product prices do not include taxes or shipping fees. Taxes are determined during customs clearance, and available shipping methods can be selected at checkout.
Import duties vary by country, and we cannot confirm the exact amount in advance. Only selected shipping methods support duty prepaid service:
- For shipments to the United States and Canada, we offer DDP express services.
- For deliveries to the United States, Yanwen and Registered Post Air Mail are DDP services for low-weight, low-declared-value parcels.
- For deliveries to EU countries, Yanwen and Registered Post Air Mail use our IOSS to prepay VAT for low-weight, low-declared-value parcels. In most cases, the recipient does not need to pay additional customs fees, but this is not guaranteed in all situations.
3. What currencies are supported on the website?
You can view and select supported currencies in the top-left corner of the website.
Supported currencies: US Dollar, Australian Dollar, British Pound Sterling, Canadian Dollar, Euro and Japanese Yen.
4. What payment methods are supported?
We accept PayPal, credit cards and bank transfer.
Payment and order processing
5. Why can’t I see the payment option?
When the order quantity of certain products exceeds 10 pieces, the order status is Awaiting process. Payment cannot be made at this stage because our sales team needs to verify stock availability.
If stock is sufficient, the order status will be updated to Awaiting Payment and you can proceed with payment. If stock is insufficient and waiting time is required, our sales colleague will contact you by email.
6. When will the order be shipped after payment?
For items in stock, we usually arrange shipment within 3 business days.
Once shipped, the order status will change to Completed. An automated email with the tracking number and tracking link will be sent to the email address registered to your account.
Shipping and delivery
7. Where do you ship from?
Most products are shipped from Shenzhen, China. Some orders will be transshipped via Hong Kong.
8. Which shipping carriers do you use?
We provide DHL, FedEx and UPS services to most countries. We also offer standard non-express shipping options.
You can view all available shipping methods, freight costs and estimated delivery times at checkout.
9. What is the delivery time?
For most countries, express delivery via DHL, FedEx and UPS takes around 6–10 days. Standard non-express shipping usually takes 2–3 weeks.
After-sales, refunds and distribution
10. What is the after-sales service and return/exchange policy?
Please refer to the following pages:
11. Do you have distributors in other countries?
Yes. Please check the distributor page:
12. What is the refund policy for paid orders that haven’t shipped yet?
After an order is paid, the payment platform deducts a transaction fee. If the customer requests a cancellation and refund for personal reasons, the refund amount will be the original payment minus this transaction fee.
The payment platform keeps this fee once the payment is processed, and it cannot be refunded when the order is cancelled.